Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and billing address.
• Project Information: Details about your business, website requirements, branding assets, and content you provide for projects.
• Payment Information: Processed securely via third-party processors (Stripe, PayPal); we do not store full card details.
• Technical Data: IP address, browser type, device information, operating system, and usage data collected via cookies and analytics tools (Google Analytics, Hotjar).
• Communication Data: Emails, chat logs, and messages exchanged during consultations or support.
• Marketing Data: Preferences and responses to marketing communications.

2. How We Collect Your Information

We collect information through:

• Direct interactions (forms, emails, calls, WhatsApp).
• Automated technologies (cookies, server logs, pixels).
• Third parties (analytics providers, payment processors, advertising networks).

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• To provide, operate, and improve our Services (project delivery, support, hosting).
• To process payments and prevent fraud.
• To communicate with you (project updates, invoices, newsletters).
• To personalize your experience and send marketing communications (with consent).
• To comply with legal obligations and protect our rights.
• For analytics and site improvement.

4. Legal Basis for Processing (GDPR & CCPA)

We process personal data based on:

• Contract performance (delivering your project).
• Legitimate interests (marketing, analytics, fraud prevention) – balanced against your rights.
• Consent (newsletters, non-essential cookies).
• Legal obligations.

California residents: We do not sell your personal information. You have rights to know, delete, and opt-out under CCPA/CPRA.

5. Cookies and Tracking Technologies

We use essential cookies for functionality and optional analytics/marketing cookies. You can manage preferences via our cookie banner or browser settings. Third-party tools (Google Analytics, Facebook Pixel) may collect anonymized data.

6. Sharing Your Information

We share data only when necessary with:

• Service providers (hosting providers, payment processors, subcontractors) under strict confidentiality.
• Legal authorities when required by law or to protect rights.
• Business transfers (merger/acquisition).

We never sell your personal data.

8. Data Security

We implement industry-standard measures (SSL encryption, firewalls, access controls, regular audits). However, no method is 100% secure; we cannot guarantee absolute security.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined, typically 7 years for financial records and indefinitely for project backups (unless requested otherwise).

10. Your Privacy Rights

You have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing.
• Withdraw consent.
• Data portability.
• Opt-out of marketing.
• Lodge a complaint with a supervisory authority.

To exercise rights, email privacy@WebMixStudio.com. We respond within 30 days (extendable under law).

11. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Policy. Material changes will be notified via email or site notice. Continued use constitutes acceptance.

13. Contact Us

Questions? Contact our Data Protection Officer at:

Email: privacy@WebMixStudio.com
Address: WebMixStudio, Palampur, Himanchal, IN , INDIA